Refund policy

Return & Refund Policy

Effective Date: [19/09/2026]

At Morasa, every saree is thoughtfully crafted and carefully inspected before dispatch. We strive to ensure that every order reaches you in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

* The return request must be raised within 7 days from the date of delivery.
* An unboxing video (recorded from the moment the sealed package is opened without any cuts or edits) must be shared with us via email as proof.
* The product must be unused, unworn, unwashed, and in its original condition.
* All original tags, labels, packaging, and accessories must be intact.

Returns that do not meet the above conditions will not be accepted.

2. Eligible Reasons for Return

Returns are accepted only if the product has been received in a damaged or defective condition due to manufacturing or dispatch-related issues, including but not limited to:

* Torn fabric
* Major manufacturing defects
* Incorrect product shipped by Morasa

We do not accept returns or exchanges for:

* Change of mind
* Colour variation due to photography or screen settings
* Minor weaving or handcrafted irregularities that are inherent to artisanal textiles
* Personal preference
* Incorrect size or drape expectations
* Any damage caused after delivery

3. Return Shipping Charges

A return shipping fee of ₹150 per order will be deducted from the refund amount or charged during the return process, as applicable.

4. Refund Process

Once the returned product is received and passes our quality inspection, your refund will be processed.

Refunds will be issued to the original mode of payment within 7–10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

If the returned product fails the inspection, the return request will be declined, and the product may be shipped back to you.

5. How to Request a Return

To initiate a return, please email us with the following details:

* Order Number
* Full Name
* Reason for Return
* Unboxing Video
* Images of the damaged product (if applicable)

Email: support@morasa.in

Our team will review your request and respond within 2–3 business days.

6. Cancellation Policy

Orders can only be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and will be governed by this Return & Refund Policy.

7. Contact Us

For any questions regarding returns or refunds, please contact us:

Morasa
Email: support@morasa.in

Registered Business Address:
Morasa

D2/260 Sector P Mansarovar Yojana,Lucknow

India

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By placing an order with Morasa , you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.